SHIPPING AND RETURNS
All items are shipped out promptly, either by USPS or UPS / DHL. BeSpokeKit will also email out a tracking number so you are able to track the shipment directly.
Shipping costs vary depending on the event / club / organization. Please visit your Team Store or the Online Shop for specific shipping costs.
It is important to us that you are happy with your purchase. If for any reason you are not we will do all we can to make the returns process as simple as possible.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of receipt. We will issue a full refund (including the initial shipping cost, if any) on receipt, or exchange the item for a different size / color if preferred.
The parcel can take up to 10 working days to be returned to our warehouse, unless sent via priority delivery.
Please return any items to:
8374 Market St. #212
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
Please Note: Items that are being exchanged and/or returned must be received in the condition that they were sent to you in. We cannot take an item back if it is not in condition to resell it. Items must be clean and folded in their original bags with the tags still on. Sorry, but if you’ve cut the tags off, we can’t sell the item as new, so we can’t accept it back. Items wadded up into a ball and thrown into a bag will not be refunded. Items returned that have been put through a laundry process, or would require a laundry process will not be eligible for refund.
If we receive your item back and we deem it unfit for resale, we will have no choice but to deny the refund or exchange you requested. The item will be mailed back to you.
The following is a partial list of reasons we might not be able to accept your return or exchange:
Scents: perfume; cologne; after shave; deodorant; body odor; or cigarette smoke
Dirty: it is stained or marked; it has dog, cat, or other pet hair on it or it is obvious that the item was worn for a ride and then returned.
It has been washed or sprayed with some type of solvent
Damaged: the fabric is cut, ripped, or shredded; the fabric has been pulled or snagged
Basically, when you pack up the item to return or exchange it, ask yourself if you would want to receive the item in the state it’s in. If the answer is no, then we probably wouldn’t be able to resell it as new.
Also, a note explaining what was wrong, and that you would like a refund (or exchange) is needed together with your name and order number. If we simply receive an item in a bag with no return address, no name, and no instructions, we don’t know who or where you are, and we don’t know whether you wanted a refund or exchange. In that case we would have no option but to restock the item and not issue a refund or exchange for you.
Any items sent back that do not conform to these requirements will not be refunded and we will mail the item(s) back to you. Packaging that is unavoidably damaged while opening can be returned without penalty.
Please Note: If we make an error and mail you the wrong item (wrong size, color, article of clothing, etc.) or we mail you an item that was in some way faulty, please mail it back to us with a note describing what was wrong, and whether you would like a refund or would like us to send you the correct item that you originally ordered or an undamaged item (also include your name and address in the note, please). In either case, since the error was our fault (or the courier’s fault), please also let us know what you paid to mail the item back to us, and we will refund you that amount.
If you receive the correct, undamaged item in the size you ordered, and it does not fit, or you don’t like it for any reason, please return it to us with a note letting us know if you would like an exchange or a refund (also include your name and address in the note, please). If we have the item in stock for your requested exchange, we will pay to mail it to you. If you request an exchange for an item of a different value, we will refund you the difference if less, or charge you the difference if more. The return shipping in this case will be your responsibility.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or miss-described goods.